“Just got stuck at a petrol station unable to pay because #lloydstsb has system crash,” wrote a user identified as Kwame Laryea. Many users transferred to the Co-Op following that incident.īank customers complained about the outage on microblogging site Twitter, reporting being stranded in shops or pubs without the means to pay for their purchases. That incident affected RBS and NatWest customers for several days, and hit Ulster Bank customers for a month. The problems follow a major IT outage at the Royal Bank of Scotland in June that affected millions of customers of NatWest, Ulster Bank and RBS, leaving many unable to receive wages or pay bills. “We would like to apologise for the inconvenience caused by this temporary issue.” Echoes of RBS debacle “We can confirm that our systems are now fully operational and customers should now be able to use their accounts as normal,” the Co-op stated. The Co-Op said its “temporary issue”, which also affected subsidiary online bank Smile, was fixed after two hours.
We know our customers rely on us, and we apologise for the inconvenience we have caused them.” “All of our systems are now up and running. “Lloyds Banking Group experienced technical issues that affected some customers,” the bank said in a statement. The problems hit on Friday, the busiest time of the week for cash machine withdrawals. Lloyds said normal service was restored after an hour, although there remained a backlog of transactions affected by the disruption, which were processed by the end of the day. The two incidents were unrelated, according to the banks, and are not connected to the Co-Op’s recent deal to buy 632 branches from Lloyds Banking Group. Lloyds’ problems affected customers of Lloyds TSB as well as the Halifax, a Lloyds Banking Group subsidiary. Lloyds Banking Group and the Co-Operative Bank have resolved two separate technical faults that left customers unable to withdraw cash from cash machines or access their accounts online on Friday.
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